FAQs

What products do you sell?

At Lorivan, you can find carefully selected items that will bring harmony and individuality to your home. We pay special attention to designs that are thoughtful, timeless, and comfortable to use.

Do you have a physical store?

Yes, we have a physical store located 5 Shepherd St, London W1J 7HN, United Kingdom

Do you ship internationally?

At this time, Lorivan only ships within the United Kingdom. We may expand our shipping locations in the future.

How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery generally takes 4–5 business days after shipment, making the estimated total delivery time approximately 5–7 business days.

Do you offer free shipping?

Yes, we currently provide free shipping on all orders within the United States.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

What payment methods do you accept?

We accept multiple secure payment options including

American Express
Diners Club
Discover
JCB
Maestro
Mastercard
Visa

What is your return policy?

Customers may request a return within 30 days of delivery for eligible items that are unused and in original condition. Please contact our support team before sending any return.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order details and clear photos of the issue so we can assist you promptly.

Can I cancel or change my order?

Orders may only be canceled or modified before they are shipped. Once an order has been dispatched, changes and cancellations may no longer be possible.